A huge THANK YOU to all of our sponsors, exhibitors and attendees for another successful EHUG in Pittsburgh!

We truly couldn’t have done it without any of you! Please click here to take the 2016 conference survey.
And don’t forget to save the date for 2017 in Minneapolis – April 26-28!


2016 Sponsors





2016 Exhibitors

A&G Healthcare/PlutoX

BASELoad, Inc.

Change Healthcare

Ebix Health

FAIR Health

First Recovery Group


H.H.C. Group

Health Portal Solutions


JMS and Associates

Payer Compass, LLC

Premier Healthcare Exchange/Pay-Plus Solutions, Inc.

ProServe Health Informatics/Planwatch


Smart Data Solutions

The Phia Group, LLC

Ebix Health User Group

The Ebix Health User Group (EHUG) provides a forum for the free exchange of ideas to assist users in maximizing the value and productivity of their LuminX and FACTS application. The purposes and objectives of our group are:

  • To establish a forum for LuminX and FACTS users to share knowledge and ideas about the Ebix Health system
  • To inform all users about the status of Ebix Health activities, new features and enhancements
  • To relate to Ebix Health any common problems, concerns and suggestions brought forth by users
  • To facilitate the sharing of information between users
  • To promote the further application of LuminX and FACTS among users and non-users
  • To support enhancements that will improve LuminX and FACTS

The primary methods of accomplishing these goals are the annual conference, the EHUG Shared Enhancement Process and the SharePoint site.

The user group community has a strong tradition of mutual support that has proven to be invaluable for all concerned. EHUG members recognize that cooperation around shared needs and principals is essential to their success, even though we are often competitors.

A volunteer executive committee — elected from the membership at large — governs the Group. One voting member of the Committee is an Ebix Health staff member appointed by Ebix Health. Each member company is eligible to cast one vote if they are in attendance at the annual business meeting. The executive committee welcomes the input of all members and encourages individuals to seek election to the committee.

Although the user group was officially incorporated in 2003, our traditions reach back to the late 1980s and early 1990s, when the need to bring LuminX and FACTS users together was recognized, and dedicated volunteer leaders brought the first groups together. As we evolve to meet the changing demands of LuminX and FACTS users, we strive to embody the energetic and cooperative spirit of the early leadership.

We remain committed to making sure that substance and value are the hallmarks of the user group, and are always ready to welcome new members.

Being an EHUG member has its rewards!

Member benefits include:

  • Access to the EHUG member directory: you can search for fellow users by company, individual name or job title, and make contact by email or EHUG social media (EHUG SharePoint)
  • Member-only access to the EHUG SharePoint site which houses product updates and information sharing
  • Discounted conference fees for the annual meeting of fellow LuminX/FACTS/Ebix Enterprise users
  • Information about TPA support vendors and first-hand testimonials from active LuminX/FACTS/Ebix Enterprise users who rely on these partners
  • A say in the priority of LuminX/FACTS/Ebix Enterprise system enhancements and the ability to defray costs for system updates through member dues
  • Insight into issues and developments via the monthly e-newsletter, EHUG Headlines

Remember it is only $500 for your entire company.

If you are already a member and would like a copy of the most up-to-date Membership Directory, please visit the Document Library on SharePoint: Ebix Health User Group > Document Library > _EHUG 2015 Membership Directory

Any questions, please contact Natalie Burnside.

Executive Committee Members

Rick Franklin

Rick Franklin


Chief Executive Officer, CLU, RHU, REBC
Frates Benefit Administrators

Franklin earned a bachelor’s degree in business management from the University of Oklahoma. He joined Mutual of Omaha in 1984 and held sales management and claims management positions. Franklin joined the TPA operation of C.L. Frates and Company in 1999. In July 2009, he was named CEO of the C. L. Frates TPA operations. In May 2014, RMJP Equity, Inc., with Franklin as president, purchased the TPA operations of C. L. Frates. His wife, Tracy, is a high school special education teacher in Oklahoma City. They have three sons ages 19, 15 and 14.

Mark Devlin

Mark Devlin


Director of Quality Assurance
Consolidated Health Plans (CHP)

Devlin joined CHP in 2003, a Springfield, MA-based Berkshire Hathaway company, immediately participating in their LuminX system implementation. His current responsibilities include quality assurance, internal audit, plan building, and stop loss administration. Devlin has over 25 years of experience in controllership and process improvement in the financial services industry. Prior to CHP, he worked 16 years with GE Capital, the financial services arm of General Electric. He holds a BA degree in business administration from the University of Iowa, an MBA from DePaul University, and is a father of three children.

Paul Kaiser

Paul Kaiser


Chief Operating Officer
Hawaii-Western Management Group (HWMG)

Kaiser joined HWMG in 2011 and is responsible for all operational activities within HWMG. Prior to joining HWMG, he was most recently the director of health benefits for a large multi-national manufacturer based in Oregon and also managed their own wholly owned TPA subsidiary, Shasta Administrative Services for 9 years. Prior to moving to Oregon, Kaiser spent 18 years in various roles for a large national TPA and a regional health/life insurer in Columbus, Ohio. He has more than 25 years of insurance industry experience in the areas of benefit plan design and management, finance and budgeting, underwriting, sales and marketing, product development, strategic planning, and third-party administration. He is a certified public accountant and holds licenses for health, life and general lines.

Lee McFarland

Lee McFarland


Training/Product Consulting Manager
Ebix Health

McFarland has been in the insurance industry for over 25 years, mainly in the life and health sectors. She joined Ebix Health (formerly Acclamation Systems, Inc.) in 1989, after working for several insurance companies and a third-party administrator. McFarland heads up the company’s product consulting and training departments. Both Ebix Health staff and its clients constantly tap her for her extensive LuminX system, and employee and health benefits knowledge.

Heather Miessler

Heather Miessler


Vice President, Claim Operations
Benefit Management, Inc.

Miessler has been associated with Benefit Management, Inc. (BMI) since the company’s inception in 1995. Serving in multiple roles throughout the company, she oversees multiple areas of operations, including claims, customer service, plan building, stop loss, and all new client and vendor integrations. BMI has been on the LuminX platform since 2005 and provides customized health benefits administration to self-funded companies, association plans and state high-risk pools. BMI is nationally recognized as an industry leader in the administration of state high-risk pools.

Gary Ritter

Gary Ritter


Director of Technical Claims Services
Allegiance Benefit Plan Management, Inc.

Ritter has over 30 years of experience in the insurance industry, 26 of those specific to TPA services. Trained as a computer programmer and business systems analyst, his responsibilities have included corporate accounting, system designs, reporting, overall TPA operations, personnel management, strategic planning and many more functions. Ritter has served as the director of technical claims services for Allegiance Benefit Plan Management, Inc. for over 18 years, and his responsibilities include the data entry, health claims processing, health customer service, support personnel and plan building functions. In this role he is often a resource for multiple departments throughout Allegiance. He is also on the board of directors for two local organizations in the Missoula, MT area.

Joanne Sciuto

Joanne Sciuto


Vice President, Client Services
Automated Benefit Services, Inc. (ABS)

Sciuto began her career in the TPA Industry over 35 years ago and has managed all areas of operations and client management. She began her career at ABS, a TPA located in Sterling Heights, MI 12 years ago as director of operations, and has been an integral part of aligning the company for growth as well as streamlining workflow processes. Currently she has executive level oversight in client retention, implementation of new clients, and liaison between the clients and department managers. Her many years of operational experience allows her to work with clients and internal departments to assure the requirements and needs of the clients are fulfilled. She has extensive knowledge in regulatory and compliance issues.

Sherry Wayerski

Sherry Wayerski


Vice President of Claim Operations
HealthCare Solutions Group, Inc. (HSG)

Wayerski has over 25 years of experience in self-funding administration. She began her career with HealthCare Solutions Group, Inc. in 1999. She has led in many roles throughout the company. Over the past 15 years, she has managed the claim operations, which includes customer service, claims processing, quality assurance, flex administration, stop loss, plan build, short-term disability administration and all other claim support functions. She also serves on the PHX Council for Operational Excellence and is actively involved in SPBA, SIIA and HCAA. HealthCare Solutions Group Inc. is an employee-owned company.

© 2016 Ebix Health User Group. All Rights Reserved.